Cancellation Policy
- In case there is an order cancellation, please do so before it is shipped. Once the product is shipped, it cannot be cancelled using our website.
At Adra Creation, every product undergoes strict quality checks before dispatch to ensure you receive the best quality. To maintain transparency and prevent misuse of our return process, please read the following policy carefully.
1. Mandatory Unboxing Video
Customers must record a complete, continuous, and unedited unboxing video (without cuts or pauses) while opening the parcel.
The video must:
- Clearly show the shipping label before opening.
- Capture the complete unboxing process.
- Clearly display the received product.
No return, exchange, or complaint will be accepted without a valid unboxing video.
2. Returns Accepted Only for Wrong or Mismatched Products
Returns or exchanges are accepted only if:
- You receive the wrong product.
- You receive the wrong design.
- You receive the wrong color or size (if applicable).
Returns will not be accepted for:
- Change of mind.
- Quality not as expected.
- Personal preference.
- Color variations due to screen/display settings.
3. Product Must Be in Original Condition
To qualify for a return:
- The product must be completely unused.
- All original tags, labels, packaging, dust bags, and accessories must be intact.
- The original invoice/bill must be included.
- The product must not be damaged, washed, altered, or used.
Products failing these conditions will not be eligible for return or exchange.
4. Self-Shipping Required
Once a return request is approved:
- Customers must self-ship the product to our warehouse using any reliable courier service.
- Reverse pickup service is not available.
- Shipping and courier charges must be borne by the customer.
- Shipping charges are non-refundable.
5. Return Request Within 72 Hours
If you receive a wrong or damaged product:
- Report the issue within 72 hours (3 days) of delivery.
- Share the unboxing video, order details, and clear product images through our official customer support.
Requests received after 72 hours from the delivery time will not be accepted.